Can I drop off my vehicle before or after business hours?
Yes you can. On the left side of the front door is a small grey box that says key drop. Lock your vehicle and drop the keys in the box. We have security and cameras so your car will be safe.
How long does a detail typically take?
Typically a complete detail will take us between 4-5 hours to complete.
Can you match my paint color?
Today’s modern paint refinishing systems incorporate multiple layers of highly specialized paints. We believe in making the proper investments in paint systems that will guarantee quality and color match precision. We take pride in our ability to match factory finishes in the refinish process to ensure quality and customer satisfaction.
Are we open on weekends?
Yes we are open Saturday from 8-1pm
Can I get detailing done on my vehicle while it is the body shop?
Yes we can! Please let your service advisor know so we can properly plan your services to not create a time delay. Also with any auto body repair you receives a complimentary cleaning of your vehicle and for larger Collision jobs we offer Complete details complimentary.
How can I get a rental car?
If you need a rental car, we can help you make all the arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your policies limitations are.
How will I know my car is done?
We believe strongly in customer communication, so we will be in touch with you every few days throughout the repairs process. But as always you are welcome to call as often as needed to get updates on your vehicles repairs.
Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
Who do I pay my deductible to?
If your deductible is not waived, it will be your responsibility to pay us apon pick up of your your vehicle. If you aren’t sure about your deductible, you can call your agent or adjuster and he or she can tell you whether your insurance company has waived your deductible or whether it is your responsibility.We do always strive to help our customers with their deductibles. We are in business to make a profit but we care for our customers pockets as well.
What forms of payment do you accept?
For Insurance claims it is the most convenient way to pay for your portion of the repairs to your vehicle is to endorse your insurance claim check and sign it over to the shop. Of course, cash credit cards and checks are always welcome just no monopoly money 😉
What is a betterment fee?
Betterment charges refer to Parts on your vehicle that wear out and need replacement over time and with use ( or example; tires, batteries, and suspension) are commonly referred to betterment charges when they are replaced during the repair process. These betterment charges are determined by the insurance company and are prorated based on mileage on vehicle.
First 30 days prior to repairs?
- Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
- Always use clean fresh water.
- Wash your vehicle out of direct sunlight.
- Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can etch into or spot a freshly painted panel.
- Do not use a commercial car wash. Stiff brushes or sponges could affect the newly painted finish and damage the surface.
- Do not “dry wipe” your vehicle with a rag, old shirt or microfiber. Dry wiping can scratch the finish.
- Do not drive or avoid all gravel roads as much as possible. Chipping the finish is easily done in the first 30 days while the paint is still curing.
- Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the newly painted finish.
- Do not scrape ice or snow from the newly painted surface OR any surface of the car EVER.
90 days after repairs?
Do not wax yet, this lets the paint breathe, cure and harden completely.
Do I have to go to the body shops that insurance company recommends?
No! you absolutely do not have to go where they suggest. You can by law pick any shop that is your choice. You have the right to go to the repair shop of your choice. Your insurance company can recommend a shop if you are undecided.
Why are my estimates from different shops different prices?
Differences in repair estimates and amounts are common. A lower estimate may not include all the necessary work to ensure a proper repair. If you’re not sure why one estimate differs from another please ask!
Where do I get my claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Just write it down and bring it in with you when you come in to begin the repair process, we will take care of the rest.
How long will the repairs take?
Every car is different and every repair. Your service advisor will go over all the details with you at the time of drop off.